Contact Us

Questions about a lamp, an order, shipping or a return? We're happy to help.

The fastest way to reach us is the form on this page or email at support@epiccraft.shop. Please include your order number if your question is about an order, and clear photos of the item and packaging if it arrived damaged. We reply by email within 1–2 business days.

Support hours: Monday to Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding US federal holidays.

Before you write, you may find your answer in our FAQ, Shipping Policy or Return & Refund Policy. To check on an order, use Track Your Order.