FAQ
Answers about orders, shipping, returns and payment.
How much does shipping cost?
Standard shipping is free on every order to all 50 US states, with no minimum order amount. See our Shipping Policy.
How long will my order take to arrive?
Orders are processed within 2–3 business days, then delivered in 5–10 business days. Most orders arrive 7–13 business days after they are placed.
What is the order cut-off time?
Orders placed before 12:00 PM Eastern Time (ET) on a business day start processing that day. Orders placed after the cut-off, or on a weekend or US federal holiday, start processing the next business day.
Do you ship outside the United States?
Not at this time. We ship to addresses in all 50 US states.
How can I track my order?
We email you a tracking number when your order ships. You can also check its status on our Track Your Order page using your email and order code.
Will my lamp look exactly like the photos?
Very close, but not identical. Each lamp is poured and finished by hand, so the swirls, bubbles and color depth in the resin vary slightly from piece to piece, and colors can look different on different screens. Those small differences are part of a handmade piece, not a defect.
How do I care for a resin lamp?
Dust it with a soft, dry cloth. Avoid solvents, abrasive cleaners and soaking the lamp in water, and keep it out of long hours of direct sunlight, which can dull or yellow resin over time.
Can I return an item?
Yes. Most items can be returned within 30 days of delivery. Conditions and steps are in our Return & Refund Policy.
Is there a restocking fee?
No. We do not charge a restocking fee on returns. Approved refunds are issued to your original payment method within 5 business days.
What if my item arrives damaged?
Contact us within 7 days of delivery with your order number and photos of the damage, and we will arrange a replacement or refund. Details are in our Return & Refund Policy.
Can I change or cancel my order?
Contact us as soon as possible at support@epiccraft.shop. We can change or cancel an order only before it ships.
Which payment methods do you accept?
The payment methods available for your order are shown at checkout. Card payments are processed securely by Stripe, and we never see or store your full card number.
How will the charge appear on my statement?
Your card or bank statement will show EPIC CRAFT. If you do not recognize a charge, email support@epiccraft.shop with the date and amount and we will look it up.
Do you charge sales tax?
Where sales tax applies, it is shown at checkout before you pay.
How do I contact you?
Use our contact page, email support@epiccraft.shop or call +1 (639) 994-4379. We reply within 1–2 business days.